Arnaud Benech

> Customer Relationship Management: Provide product and price information to customers, Customer visits and preparation for sales meetings, Review all contracts and agreements, Conduct update conference calls.

> Sales Support: Overseeing order flow and shipping management, Raising and processing credit notes for operational issues and price protections, Channel inventory awareness and reaction, Sales reporting, Achieving quarterly targets.

> Customer Query Management: Claim reports, Debit note management and resolution, RMA and stock rotations, Rebates, Pricing, Reconciliation.

> E-tailers Management: Ranging and Content management for the French e-tail market (Amazon, CDiscount, Pixmania…).

>Relationship Management: liaison with customers and service partners, including visits on site to represent Creative (Nordics, Germany and France), after-sales contracts discussion.

> RMA Process Management: New customer queries handling process implementation, Training, Development of documentation for both customers and internal requirements, Routines enhancements, Working on the new worldwide RMA system/website.

Provide Customers Support and Channel Returns Management: Interfacing with customers, logistic partners, local sales offices, IT, customer service and finance in order to ensure a good turnaround time with RMA related activities (meetings, reporting, payments, credit notes, claims, discrepancies, delays, etc.)

Provide administration to the return process: Online return system overview, Monitor end user and retailer activity. RMA collection organization.

> Management of the profit centre (€ 3.5 millions per year): in charge of economic forecasting of the activity and the department trading account through turnover, margin level, personnel expenses and stock value.

> Personnel Management: Responsible for a team of 10 sales assistants.
§ Recruitment: in charge of the candidates selection, the interviews, and the hiring.§ Training: develop the skills of each collaborator with an adapted programme.
§ Animation: individual interviews (priorities, results, personal development) and team meetings (launching of peak seasons and events preparation).

> Management of the Commercial Activity:
§ Commercial animation: creation of point-of-sale advertising, launching of special offers and events organization (evening parties for customers and sports demonstrations).
§ Stocks management: market fulfilment, stock turnover and fight against stock shortage.
§ Shelf-space management: department layout and shelves profitability.
§ Range management: choice of range width and depth, in order to cater for customer needs.

> Store Running: opening and closing, logistic flows management, security, cash desk and customer relationship management (including litigations).