Aurelien GRANGER

1/Team Coordination
Managing the queue using tools such as the operational report, asking for over time
Activity analysis (lost calls, input, and trend)

Back to work interview (sick form), HR relationship

Attending the morning meeting with team leaders and managers, giving the feedback about the day before, expectation for the day (how many sick, annual leaves, looking for back-up)


2/Team Support

Answering queries from customers (both internal and external) in an effective and timely manner

Availability

Helping the French CS team with any kind of queries,
question related to JBA, AVAYA, French processes

Training for new hired and the back up

Continuous improvement by giving feedback on mistakes

P/O standardisation, French market specifics

Dealing with difficult customers when CSR (Customer Service Representative )are in difficulty.


3/Knowledge and know how

Buying assistant for FUTURA FINANCES, Loiron, France.
Responsibilities:

-Take appointments for one of the French Representatives,
- negociate purchasing offers with suppliers by phone as a sedentary purchaser on a delimited French aera
- submit files and samples to the marketing Department,
- solve litigations,
- serve as a liaison between the supplier and the marketing, the account and logistics department,
- maintain the database with accurate information, find potential suppliers thanks to the Internet.
- Inbound and outbound calls with suppliers.
- Logistic tasks
- Interact with different services