Guillaume Aubry

www.ibm.com
Technology Industry (Leader N°1 - Turnover 214 Billions $)

. Plan a strategic relationship with customers and build up effective and productive business relationships with key decision makers.
. Daily contacts with customers and channel (Azlan, Arrow ECS and Best’Ware)
. Plan and conduct negotiations with customers to drive lasting agreements and commitments and ensure a high level of customer satisfaction is maintained.
. Manage a pipeline of opportunities through web and telephone interactions with the customer set, thus driving revenue and maximizing the opportunity.
. Commit to and deliver results linked to monthly, quarterly and annual targets (€ 15 Millions) and forecasted sales achievements.

www.hertz.com – Rental Automobile Industry (Leader N°1)

. Car rental (classical, van, truck, fun and prestige categories) via phone.
. Market : French speaking(France, Benelux, Switzerland, Canada).
. Transform calls (around 70 per day) to reservations (25-35 per day).
. Sales of sideline. (Insurances, GPS, child seats, discount cards)
. Provide the highest levels of customer service by phone.
. Handle customer concerns and any miscellaneous questions.
. Recommend services that fit each customer’s requirements.
. Internet assistance.

Results :
-> Conversion or transform rate of 50% (calls to a sell)
-> Customer satisfaction increase during last quarter.

www.salins.com – Salt Industry (Turnover : 250 Millions €)

. Purchase, negotiation of airfreight and containerised freight.
. Find the good value for money to optimize the margins and
increase the container flow.
. Logistic organisation of containers according to Incoterms 2000.
. Booking and follow up of sales and customers.
. Participation to business offers development.
. Logistic relation with the Italian and Spanish Subsidiaries.
. Processing and monitoring of payments, quality and logistic claims.

Results :
-> A container flow from 290 to 360 in one year (+24%).
-> Reduce the number of freight brokers from 22 to 6 and specialize them by geographic area.
-> Creation of a freight costs spreadsheet to be more reactive to the customer demands.
-> Creation of container spreadsheets for the main customers to have a better communication, organization, forward planning, flow details...
-> Find alternative solutions due to strikes.
-> Succeed in establishing a real relationship with the customers and the suppliers.

www.heineken.com – Brewery Industry (Turnover : 900 Millions € in France)

. Responsible for the development of fifty supermarkets.
. Commercialisation of the new products and expansion of the product range.
. Sales and negotiations of seasonal gondolas, prevention of store stock rupture.
. Implementation of the merchandising plan.
. Expansion of the Heineken Breweries brands in store.
. Work with Customer Relationship Management to increase the customer’s loyalty.

Objectives :
-> Maintain and extend the Numerical Distribution for the main brands.
-> Maximize the number of gondolas with a minimum of 80 per month.
Results :
-> 65%at the beginning to 95% at the end.
-> Number of gondolas per month : from 90 to 110.
-> Succeed in establishing a real relationship with the customers.
-> Restore the Heineken’s image in some supermarkets.

www.englishs.co.uk – Seafood Restaurant & Oyster Bar

www.brightonpier.co.uk – Tourism Industry

. Animator of different stands.
. Team Manager : Inventory, reorganization of all the Brighton Pier stocks.

www.thedesecrivains.com – Cultural Industry (Editions, Papermaking Industry)

. Elaboration and starting up of business offers. (Encryption + DTP realization)
. Promotion of the product line, participation in Literature Fair, partnership search.
. Sales/order preparation and customer support.
. Logistic : Inventory of stocks, supply.

www.go-sport.com – Sports Indutry (Turnover : 694 Millions €)

Sales, reception, marking and stocking of products, preparation of sale, stringing of rackets.

www.go-sport.com – Sports Indutry (Turnover : 694 Millions €)

Sales, reception, marking and stocking of products, preparation of sale, stringing of rackets.