Leith BEN MANSOUR

BMC Software, Inc., (NYSE: BMC) is a leading global provider of enterprise management solutions that empower companies to automate their IT and align it to the needs of the business. Delivering Business Service Management, BMC solutions span enterprise systems, applications, databases and service management.

Company Mission: to be the leading provider of enterprise management software solutions by helping customers align their IT infrastructure with their business.

- Market research and consultancy services: Market survey, Benchmark, analysis and recommendations

- Suggest and implement an entry strategy to each selected market including cost analysis and pricing

- Generate business leads over the EMEA market

- Business development

- IT solutions designing and consultancy

- Handle phone and email customer queries

- Lease with both suppliers and customer in order to secure major business opportunities

- Analyse & cross-link the daily, weekly and monthly activity & financial reports

- Deal with Credit invoice customer requests

- Ensure a monthly business growth in terms of sales, margin and number of trading accounts

- Work independently and manage time efficiently. Meet the objectives set & work within a team

- Report on the achievements on a daily base

- Customer Relationship management

I spent 5 months doing job research and multiple interviews in the Banking sector in Paris, seeking an EMEA business development role as part of a management training programme. Frustrated with the restrictions of the programmes on offer, I took up an offer to move to Montpellier to support a friend’s franchise start-up. The first “Pop Art Café” was already performing well and I assisted the plan as follows:
•Formalised the business concept
•Implemented of monitoring tools and dashboards for the pilot operation
•Started to the development of the operation business systems manuals

My analysis led to the sponsor adopting a slower approach, refining the pilot more before expansion, which should happen in 2007.

The Associates wanted to extend the products and services lines of the company by entering the Incentive Travel Services (ITS)& Event market. My mission consisted, firstly, on finding a positioning for the new company in the group, studying, collecting information about the ITS activity and reporting to the associates.

The second phase of the mission was to perform deeper research and achievements to provide a strong asset to the new activity: Study of the legal framework; Analysis, proposal and implementation of the business model; development of the book of specifications and selection of partner agencies; Benchmarking.

Therefore, the last part was to implement and follow-up the first incentive event (90 PAX worth a total of €110,000). Thus, after I had consulted and selected the external services providers, I worked in collaboration with the commercial department (outsourced) to build the incentive programme, to work out the budget and finally to follow-up and control the achievements.

In my previous missions and internships in the group, I observed that, if TECHNOPOINTE was a leading computer company on the B to B market, it was lacking on the B to C one, whereas Tatung products could be very competitive on that specific market. Hence, I proposed to set up a B to C sales department. Thus, I participated in the elaboration of the strategy and the organisation of the supply chain.
Moreover, I was in charge of recruiting, training and following-up a 10 sales representative’s team.

I had the responsibility for developing business through new and existing accounts for the Commercial Interiors Division in the Tunisian region. The position was quite corporate and required to prepare and show presentations to the blue-chip corporate clients. There was also a tender process with many of the clients, which would include government contracts.

Informing customers and prospects, distributing flyers and exhibiting the product. However, I also often had sales objectives to reach. Throughout those 3 years I worked on ADIBOU (software), HP, SAMSUNG, PACKARD BELL and LEXMARK (hardware).