Matthieu Chapelle

Head of the department I used to work for as a Billing Coordinator.

Main tasks:
- team management: ensure the department is doing the job according to schedule; keep improving our way of working by setting up processes, establishing rules and targets...
- reporting: creating & providing financial statements; statistics.
- external partners: ensure the quality of the relationship with our external partners; ensure a smooth implementation of the new method of payments to our gateway; responsible for the daily B to B exchanges.
- keep focusing on offering a high level of security concerning payments; fighting the fraudulent activity;... make sure customers payments are safe.

Duties and responsibilities:
- Development, implementation and execution of all Loss Prevention programs Stopping fraudulent orders from getting processed.
- Create a high level associate awareness for shrink issues related to internal and external theft, operational deficiencies and physical security,
- Handle billing errors, customer disputes and process payments
- Work with billing staff to close or reopen accounts based on certain account history
- Adhere to all company billing compliances and regulations
- Execution of corrections/edits to billing summaries prior to new account or transactions
- Investigate and resolve all internal and external theft cases
- Maintaining cyber security to prevent and deter theft/fraud.
- Draw up monthly status reports to be provided to the Management in order to show productivity and performance of the Billing Department.

Bank of Montreal – MasterCard Department - Montreal, QC, Canada


MASTERCARD - New accounts’ security agent Jun. to Sep. 2008

- Security checkings of the files regarding Bank standards and applicable laws,
- Customer’s “Credit Bureau” control,
- Registration of these datas in the Bank system.

Borden Ladner Gervais LLP (associates Lawyers), Montréal, QC, Canada

Data entry agent / Litigation support Apr. to May 2008

1/ In charge of the files entry in the internal system of the office:
- Classification of the documents,
- Codification of the documents
- Organization of the documents.
2/ Assist lawyers in their searches.

Hertz European Services Center, Swords Co. Dublin, Republic of Ireland

Debt Referral Agent on French and Cross Market May 2007 to Jan. 2008

- I was in charge of the French market and shared the cross market with my team (4 agents working on the whole European market),
- I was dealing with all the old unpaid invoices (more than 90 days outstanding),
- I had to process and refer files to outside Collection Agencies/Lawyers and ensure the finalization of those referred files
- ensure that all follow up queries and recoveries are dealt with and tracked according to Hertz procedures,
- maximize collections

1/ Credit Mutuel Bank, Bx Bastide agency - April 2007

2/ Credit Agricole Bank, Bx Condillac agency - March 2007

3/ SB CIC Bank, Bx Chartrons and Victoire agencies - Jul. to Sept. 2006 and Feb. to Mar. 2006


- In charge of bank transactions such as withdrawals, transfers...
- I was also a customer adviser, selling bank services and products,
- Ensure a quick and satisfying reply to complaints,
- Setting up appointments,
- Carrying out administrative tasks.