Anthony Chou
Software engineer, Atos International
With 7 years of experience in software engineering, I have been involved in the full software life cycle: from the user requirements, design and development, to the support and maintenance. Within Atos(formerly Siemens IT Solutions and Services), I also gained experience in service delivery management, customer relationship management, consultancy and development management.
Current main responsibilities:
- Technical support and maintenance of customers systems.
- Service delivery management.
- Customer relationship management.
- Business analyst.
- Development manager for customer's new requirements.
- Consultant role for sales support.
- Database administrator.
- Recruiter and trainer of new support team member.
Technical main skills:
- ASP.NET / C#.
- Certified SQL Server 2008.
- Certified Microsoft SharePoint 2007.
- BizTalk Server 2006
- SQL Server Reporting Services and Integration Services.
- AJAX / JavaScript.
- Virtualization: VMWare and Hyper V.
Other skills:
- Software requirements.
- Expertise in Visa and Police systems.
- Strong ability to solve issues even under high pressure.
- Excellent communication in both English and French.
51 contactsResponsibilities:
- Technical support and maintenance of customer's systems including issues identification, bug fixing, test and deployment.
- Service delivery management: respect of service level agreement, contract negotiation, customer satisfaction, business opportunity, accountability, monthly service review with the customers.
- Development manager: planning and assignment of tasks within the team, source version strategy, deployment of new versions, database administration.
- Sales support as a consultant: identification of business opportunities, solution design, effort estimation, proposal writing.
- Analysis of business and users requirements.
- Recruitment: interviews and selection of the candidate.
- Training: internal for new staff and by the customers on new systems.
Applications supported and maintained
* The Automated Visa Application and Tracking System AVATS is the national Irish Visa system managing all the visa applications to enter the Irish State. It is used in Ireland but also in all Irish Embassies around the world.
Customer: Department of Justice of Ireland
Technical environment: ASP.NET / C# / SQL Server 2005 / BizTalk 2006.
* The Exhibit Tracking System is the the national Irish system to manage and track all exhibits related to a crime scene.
Customer: An Garda (Irish Police)
Technical environment: ASP.NET / C# / SQL Server 2005 / Access 2003.
2004 - 2007Osiatis has two strategic business areas, software engineering and IT infrastructure management. It has around 3000 employees and a turnover of around 230 M€.
Have contributed to a variety of projects:
- Development of a business intelligence solution providing reporting facilities on Osiatis current activities.
Environnement : SQL Server 2005, SSIS, Oracle, Access 2000, XML.
- Analysis, design and implementation of a web solution to manage staff dialogues.
Environnement : NET Framework 2.0, C#, SQL Server 2000.
- Development of a log book for Lyon Parc Auto company.
Environnement : J2EE, JSP, SQL Server 2000, Tomcat Server, Javascript.