Arnaud Benech
Internal Account Manager, Creative Labs
19 contacts* Proactive liaison with RMA service partners, including visits to service partners to represent Creative
* Customer Relationship Management for RMA activity, including visits to customer locations to represent Creative
* Travel to service partner sites to provide training in RMA processes and procedures
* Interfacing with RMA Reverse Logistics Partners
* Updating Local Sales Office Staff on RMA issues
* Proactive management of RMA collections from designated sites
* Management of the RMA ROLE (CRM) application
* Actively contribute to Quarterly Business Reviews with RMA partners
* Provision of training, development of documentation for both internal and customer requirements
* Management of specific service partner RMA requirements
* Process and monitor Dealer RMA activity.
* Work with Customer Service personnel to manage resolution of complex issues.
* Attend/Conduct update meetings with courier manager/staff as required
* Work with RMA Manager and Customer Services Sales Support Specialists to ensure that there is a good turnaround time with RMA related activities
* Assist RMA service partner in identifying unidentifiable returns
* Identifying and correcting weaknesses in the service partner returns process
* Coaching and mentoring of Support staff in warranty returns processes and procedures
2006 - 2007Decathlon - Distributeur et Concepteur d’articles de sport
- Gestion du centre de profit (CA de 3500 k€/an) : Garant du pilotage économique de l’activité et du compte d’exploitation de l’univers.
- Gestion de l’activité humaine : Management d’une équipe de 10 personnes (recrutement, formation et animation).
- Gestion de l’activité commerciale : animation commerciale, gestion des stocks, des linéaires et des gammes.
- Missions d’exploitation du magasin: ouvertures, fermetures, flux logistiques, sécurité, caisses.
- Responsable clientèle : gestion des litiges clients du magasin.
2005 - 2005Agence Complices - Conseil en Communication et Relations Publiques - Toulouse (31)
- Journée Air Liquide dans la région Sud-Ouest : Organisation évènementielle - Création de supports de communication - Suivi de la chaîne graphique.
- Relations Presse
- Conseil en communication
- Travail sur la création du site web de l’agence
- Réponses aux consultations